How HAB Hearing are dealing with COVID-19

The Steps We Are Taking To Keep You Safe

As a company we take the health and well being of our clients very seriously. From very early on in the coronavirus outbreak the government declared that local audiology clinics like ours were classed as an ‘essential service’ and we have been urged to keep the doors open to ensure we continue to look after the needs of our clients and general public with hearing problems.

We have stayed open as an organisation throughout the coronavirus pandemic (including through past and future localised spikes in transmission rates). We take extra safety and hygiene precautions to make sure we keep everyone safe. We have been and continue to be open through all local and national lockdowns, meeting and exceeding industry guidelines to keep clients safe. More details below.

Accessories by Post

Our eCommerce accessories orders (website, eBay and Amazon) are restricted to UK addresses only at present while we assess ongoing how deliveries outside the UK are impacted by the effects of coronavirus and Brexit.

It is possible for you to to order items from an overseas address but we are only able to ship to UK addresses right now.

For our loyal overseas customers please accept our apologies in these unprecedented times. (We hope to reinstate overseas orders as soon as it is sensible to do so, although it may be quite a time before that is viable!).

Wax Removal Service

Our wax removal service is classified as an ‘essential service’ by the government. We continue to offer the service to most clients (a small number of exceptions apply) through any localised and short term spikes in rates of infection and national lockdowns. For details of our wax removal service click here.

Repairs and Adjustments of Hearing Aids / Other Accessories / Equipment

We are dealing with a lot of repairs by post at present to minimise contact and to reduce the risk of transmission of coronavirus. For programming adjustments to hearing aids we ask that you contact us by telephone / email to arrange a visit in clinic while the situation becomes more normalised.

Due to Covid restrictions there is currently no ‘home visit’ service and no ‘walk-in’ service without an appointment at our clinic, any visitors MUST be screened via our triage system before being allowed into the clinic.

We also have a drop-off service where you can deposit hearing aids and other equipment at our door and then wait in your car while we work on your equipment.

Please do not be offended by these inconvenient steps we are having to take, we are doing this to keep everyone safe within our industry guidelines.

If you wish to visit our clinic or have any queries regarding any equipment we have or will be supplying please contact us in the first instance for details.

Most Recent Guidance

We receive regular updated guidance from a collection of the main audiology advisory bodies in the UK (BSHAA, BSA, BAA and AIHHP) on how to interact with our clients at less than social distance in a safe manner, minimising risk and satisfying infection control procedures.

The guidance has substantial input from the Infection Prevention Society and draws much content from WHO research (World Health Organisation), Public Health England, Centre for Disease Control and Prevention, NICE and ENT UK.

This guidance is aimed at practitioners working within audiology who hold a professional registration with HCPC, RCCP, AHCS, those normally working in the field of audiology alongside qualified/registered professionals, and those currently on an accredited training programme.

The latest version of the guidance document can be found here, and a summary of the main points for us to follow the guidance are as below;

N.B. Currently, we are advised to minimise contact with clients as much as we can. If something can be done without a face to face interaction, and particularly avoiding interaction within the social distancing area, then it should be done remotely.

Where face to face contact is necessary, before that takes place we need to ascertain risk. That means we ask you some questions specific to Covid-19 (a triage questionnaire), your potential exposure and infection risk.

At the moment we are avoiding home visits as it is hard to control the risk factors.

We can accept visitors to our clinic as long as we are satisfied you pass triage and it is practical to take the appropriate precautions including adequate PPE for you and for us.

Some of the measures we employ to keep everyone safe (this is not an exclusive list and is subject to change at short notice based on advice and best practice) are as below;

  • We will ask you to enter our clinic only when we are ready for you, we ask you to wait in your car in the car park until we are ready to accept you in.
  • The area you will occupy in clinic will be thoroughly cleaned down before you arrive.
  • We will ask you to refrain from or minimise touching any surfaces, doors and door frames, furniture etc during your visit (apart from the seat you sit in).
  • We will ask you to thoroughly apply hand gel (that we will supply) on entry and exit, and possibly at intervals during your stay.
  • We will also ask you to wear a fluid resistant disposable mask (that we will supply) particularly for when we are working in close proximity to you – within social distance.
  • For our part our staff will observe the highest standards of hand hygiene, wear the appropriate PPE at the appropriate times, (including but not exclusive to) disposable face masks, disposable gloves, disposable aprons, disposable chair covers.
  • Any accessories for equipment we use that touches you during your visit will be of a disposable nature.

We do hope you understand why we have these extra measures in place. We are working under instructions from organisations with great credibility and our intention is to do our best to look after the interests of our clients as best we can in these difficult times.

Click here for some useful Covid-19 information from the NHS website.