If you need any help or advice we are here to help, just ask! The easiest way to contact us is via our contact form below, please give us as much info as you can so we can most efficiently deal with your query.
We’ll get back to you really quickly (usually within a couple of hours). Depending on the nature of the query we may respond back by phone or email. You can also email us directly by clicking this link if you prefer.
We also have a messaging service at 01535 279285 – (select option 2) if you would rather leave a verbal message. We’ll pick that up and respond very soon, but leaving your details on the contact form below is usually the best way, it allows us to be more efficient and gives us more details that we can check out before getting back in touch with you.
Before you contact us you might find the answer to your query within our FAQ’s section below.
If you can’t see the answer to your query below fill in the handy contact form to the left and we’ll get back to you very quickly.
Maybe not, but we are very reasonable. Our hearing aid batteries for instance sell for a fraction of the price of most high street chains and national hearing aid companies. If you find a cheaper price a common ploy is to sell ‘own label’ hearing aid batteries that mask the manufacturer. Some suppliers sell hearing aid batteries at a loss to obtain your name and address and then bombard you with marketing material, we absolutely do not.
Over the years we have tried other manufacturers of hearing aid batteries but have found Rayovac, Duracell, Power One, Siemens and Zenipower hearing aid batteries to be the most reliable. We could source hearing aid batteries from elsewhere for a cheaper price and pass those saving on to you, however we feel it’s worth a little extra to have the best quality battery in your hearing aids.
We are based in the UK but we can supply our goods to many countries worldwide. We offer FREE SHIPPING within the UK with the option of paying extra for Next Day Guaranteed Special Delivery. Shipping to European Union countries is £3.00 GBP for the first item and £2.50 GBP for each additional item, and elsewhere in the world we charge £4.00 GBP for the first item and £3.50 GBP for each additional item.
Countries we ship to are as follows; Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and USA.
If you live outside these countries and would like to purchase send us an email and we will consider adding your country to the list. At present we are not looking to ship to South or Central America, the Caribbean, the continent of Africa, the Middle and Far East.
For an extra fee we also offer International Signed For, a tracked service for overseas purchases. A courier service is also available in certain instances, see ‘Do you offer a tracked service?’ below.
If you are unsure you are ordering the correct item please get in touch via our contact page giving as much detail as you can. The make, model and serial number of your hearing aids is really useful information to help us to find what you need.
For hearing aid batteries the chart below should help.
We have a handy hearing aid batteries factsheet you can have a look at, just click here.
As per the previous answer, contact us with as much information as you can supply, we’ll always do our best to help.
We’d like to say 2-3 days for UK orders from the day you ordered your goods, that would ordinarily be the case. Worldwide, orders can take longer, typically 1.5 – 2 weeks, or in the case of Italy, Greece and Malta in particular, up to 3-4 weeks. (All orders are processed same day or next day excepting weekends and bank holidays etc., once the goods leave us we are at the mercy of the postal services…)
Unfortunately life sometimes gets in the way! The post gets delayed, staff go on holiday, goods are out of stock etc etc. We fully expect for you to receive your goods within the times we are suggesting but please let us know if you encounter any undue delay. If we encounter any unexpected delays ourselves we will of course keep you informed. If you’re running down to your last pack of batteries put an order in now!
If ordering from the UK you can select free delivery (Royal Mail First Class), Recorded Delivery, or Special Delivery. All overseas orders are shipped by Royal Mail Airmail Small Packets (which is not a signed for service) unless you select to pay extra for Royal Mail International Signed For.
We can also ship by courier (at your cost). Particularly for overseas orders it can be much quicker for us to ship by courier, but is very expensive in comparison to our standard shipping methods and the cost varies based on size of package and weight. We do not recommend that you consider a courier service unless you are desperate for your order to arrive very quickly or it is for a sizeable amount. The cost of a courier service (depending on weight / size, and to be paid by you) tends to be between £50-£100 GBP, if you want a quote please contact us for details.
Here’s a link to our eBay feedback page which will give you an idea of how great our customer care is. We have a 100% positive feedback on eBay and are classed as ‘Top Rated Sellers’. We want to offer you great prices and excellent service!
We have very secure payment facilities arranged where you can pay via credit / debit card or alternatively via Paypal if preferred. Just follow the instructions at Checkout. We no longer take telephone orders for products to be paid by credit / debit card over the phone, however we are happy to supply our products via mail order and can email or post out a mail order form for you to use.
Click this link for a downloadable version of our postal order form, it only lists a small selection of some of the products we stock, but there is a section on the form where you can fill in requests for products that you need. There is a slight premium to pay for mail orders vs internet orders due to the more detailed nature of processing orders manually, even our mail order prices are very competitive, but our best deals are online purchases.
Our checkout process is robust and very secure, but occasionally customers have a problem with the payment process. One issue we see occasionally is where you pay by credit or debit card and do not know your 3D secure password, nowadays almost essential for online purchases. If you think you’ll be buying goods online in the future it’s always best to have your 3D Secure password set up ready for online purchases and we advise you get in touch with your bank to organise this. In the meantime for a quick workaround click here.
Also we are occasionally seeing customers getting part way through the payment process, adding items to the cart but going round in a loop without being able to get through the payment process. The issue seems to be with security settings in browsers, particularly the ‘pop up blocker’ element. If you find you have this issue try a different browser and you may well find the issue resolves.
We also supply a lot of products via eBay and Amazon if you have accounts there, although with a more limited range. If none of the above works please just get in touch and we’ll be happy to help.
Our comprehensive 30-day money back guarantee – if you don’t like, or you’re unhappy with any item you have bought from us you can return it to us up to 30 days after receipt for replacement or full product refund.
If the item is a replacement we will always ship back to you postage free regardless of fault, and if we have made a mistake with your order we WILL recompense you for any postage costs incurred. Items to be returned or replaced must be unopened and in a re-saleable condition unless agreed by us in the first instance.
For any items outside 30 days you should contact us to see whether a return is appropriate.
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries at our trading address listed on our Contacts Page (link to the right). You can return your waste batteries to our business premises in person (please do not post), or alternatively you can find your nearest local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
We sure can! In the first instance fill in our Quick Contact Form to the left with as much information as you can supply, we’ll always do our best to help. We are part of a national network of independent hearing aid audiologists covering the whole of the UK.