If you need any help or advice we are here to help! We have a handy FAQ section below with answers to the most commonly asked questions.
If that does not help you the easiest way to contact us is via our contact form below, please give us as much info as you can so we can most efficiently deal with your query. We’ll get back to you really quickly (usually within a couple of hours). Depending on the nature of the query we may respond back by phone or email.
You can also contact us by phone at 01535 279285, option 2 for accessories, option 3 for hearing aid related queries and option 4 for wax removal. Office hours are 8.30am to 5pm, Monday to Friday. You might need to leave a message if we are busy with other customers but we will always respond very quickly.
Please note, for accessories queries in particular, the contact form rather than a phone call in the first instance is preferable, this allows us to research your query and respond in detail most efficiently, accessories enquires invariably conclude in a detailed email anyway!
Before you contact us you might find the answer to your query within our FAQ’s section below. We have separated the FAQ’s into three broad categories of hearing aids, hearing accessories and ear wax removal.
If you can’t see the answer to your query below you can fill in the handy contact form above and we’ll get back to you very quickly.
Hearing Aid FAQ’s
Our head office and administration base is in Silsden, near Keighley, West Yorkshire. We are a regionally based independent hearing aid supplier covering a large part of the north of England, including large parts of the counties of Yorkshire and Lancashire. We are very locally focused and take great care to supply to areas where we know we can offer a high standard of aftercare.
We are also a leading partner in a UK wide network of local independent hearing aid audiologists. If you need help or advice about your hearing just ask for our help and we will put you in touch with a reliable and professional independent hearing aid audiologist close to you, just about anywhere in the UK.
Why deal with a local independent hearing specialist instead of a national company? Three compelling reasons – Price, Choice and Aftercare. Compared to dealing with most of the national companies you could reduce the purchase cost of hearing aids substantially!
Also, most of the national suppliers supply a limited range of products from a limited number of manufacturers. We and our independent partners in our UK wide network supply the full range of technology available from all these manufacturers and more ; Phonak, Oticon, Widex, Starkey, GN Resound, Puretone, Unitron, Signia / Siemens, Rayovac, Duracell and Power One.
This, along with a commitment to excellent aftercare that you rarely get from a national supplier makes for an easy choice.
You might be surprised to know that just short of 9 million people in the UK suffer with some degree of hearing loss, of those around 6.5 million are over the age of 60, with quite a sizeable percentage younger.
Over 70% of the population over the age of 70 have at least a degree of hearing loss.
It is believed that around 4 million people in this country could benefit from wearing hearing aids but have not yet done anything about it!
An astounding set of facts.
Not at all! As modern technology has improved, privately purchased hearing aids have progressed in leaps and bounds, and are getting more discreet and more sophisticated every year.
Also bear in mind that the old stigmas associated with hearing loss and wearing hearing aids are disappearing fast, more people than ever are turning to professional help to improve their quality of life.
The largest percentage of hearing loss can be attributed to the ageing process, but we regularly see clients in their 40’s and 50’s whose hearing has been damaged due to exposure to excessive noise levels and need a little help to hear clearly.
We also see people quite regularly who have had hearing problems from birth or early childhood.
If you are having problems with your hearing it is a good idea at the very least to ask us for a free hearing check to put your mind at ease.
In a word, no. Your hearing will remain the same regardless of whether or not you wear hearing aids, although once you start to hear better your expectations of how well you should hear are higher, so you notice more when you are not wearing your hearing aids.
The price you pay for your hearing aids depends very much on the lifestyle you lead and your own expectations of hearing.
The more advanced the technology is, the higher the price tag.
If you lead a very busy lifestyle and need the best performance for noisy environments the best advice is to opt for the most advanced (and highest price) technology you can afford or justify.
If you lead a quieter lifestyle technology in the middle of the range may well perform adequately for your needs.
Our hearing aid prices are keenly priced, there are some situations where you see lower prices but these products are never like for like.
For instance you can buy cheap amplifiers from newspaper advertisements for less than £20 and some companies advertise very basic technology for around £200 or so.
We would advise you to give these sorts of products a wide berth if your budget is pointing that way and look to the NHS instead.
The main ongoing cost of hearing aid ownership is hearing aid batteries.
Typically in the high street you would pay just under £4.00 for a packet of 6 batteries, that is just under 70p a cell.
Depending on the size of battery you use and the level of hearing loss you have, a battery might last anywhere from less than a week to over a month.
We can supply pretty much any accessory for any hearing aid supplied in the UK, including hearing aid batteries at a cost of a little more than 20p per cell!
Other costs such as wax guards, domes, tubes, receiver wires etc are a minimal cost also.
The other potential cost is repairs out of warranty, although the hearing aids we supply have the benefit of a five year warranty.
When you request a hearing test you will receive an in depth assessment of your hearing loss by a fully qualified independent hearing aid audiologist, and recommendations on the appropriate solutions.
The hearing test itself is free of charge.
If we supply hearing aids they are individually custom built to the exact shape of your ear and fine tuned precisely to your hearing loss.
You will receive the professional hearing aid audiologist’s time, patience and experience in helping you achieve the best result possible.
Hearing aids supplied in the UK always have at least a two year manufacturers warranty attached as standard, we actually offer a five year manufacturers warranty as standard.
Also included is a 60 day money back satisfaction guarantee and the benefit of free ongoing aftercare for the lifetime of your hearing aids, at least to five years as agreed at the outset.
If you are unhappy with their performance within the first 60 days of fitting and we cannot resolve the issues you are entitled to a refund of your money.
We think it is a good idea to insure your hearing aids against loss and damage, the manufacturers warranty will cover a lot of eventualities but will not cover against losing your hearing aids, dropping them on the floor and standing on them, the dog chewing them etc.
The easiest and cheapest way to insure your hearing aids is to specify them on your house contents insurance, but sometimes this is not possible or desirable (for instance a claim on your house contents insurance may affect no claims bonus).
There are standalone policies available to cover hearing aids but they are not easy to find!
Here is a link to a company we know supplies this type of cover; AssetSure (AssetSure is a company unrelated to us so please make sure you read their terms and conditions so you know the cover is suitable for your needs).
Not at all. After we have asked you some important background questions about your hearing we take a look in your ear canals to check for excessive wax or any other problems that might affect your hearing or general health.
We then use an audiometer to measure your type and level of hearing loss.
Once we have all this information to hand we are in a position to tell you all about your hearing loss and the potential solutions.
The whole process is painless, comfortable and reassuring. If you are relaxed the readings will be more accurate.
All our hearing aid audiologists and anybody we recommend throughout our nationwide network are fully qualified, experienced and highly trained Registered Hearing Aid Dispensers.
It is against the law to supply hearing aids if unqualified and not on the HCPC Register of Professionals.
You can check whether an individual is qualified to supply you with hearing aids easily on the Health and Care Professions Council website (HCPC).
We pride ourselves on our professionalism and integrity and have a full and comprehensive program of Continuing Professional Development (CPD) to be able to continually develop and improve the way we do things, and offer our clients the best service we can.
It is very important to us that you the customer feel completely confident in what we can do to help you.
It is illegal for a home visit to be made unsolicited. You cannot be visited in your home unless you have agreed to or requested a visit.
Only hearing aid audiologists registered under the Health and Care Professions Council (HCPC) are allowed to supply hearing aids after a long training period and both theory and practical examinations passed.
A registered hearing aid audiologist will be only too happy to show you their registration card on request.
The terms and conditions of purchase are laid out on the paperwork supplied to you, and are in full compliance and support the Health and Care Professions Council codes of conduct.
Your rights are laid down, together with the sale of goods, consumer protection and trades description acts; your rights are well protected.
If you want a copy of Terms and Conditions before arranging a hearing assessment please just contact us and we will email you a copy by return.
This is not a good idea! Moisture and the sophisticated electronic components in hearing aids do not mix at all well, and the warranty does not cover for user damage due to water ingress.
If your hearing aid is subjected to excessive moisture or is accidentally submerged in water and stops working, sometimes a period of slow drying out over a couple of days in a warm dry environment can bring a hearing aid back to life.
Otherwise the hearing aid might need to go back to the manufacturers to be repaired.
For most clients a typical cleaning routine consists of a quick wipe with a tissue when the hearing aids are removed and an occasional change of a wax filter.
As a general rule we don’t advise this, but it is possible to “nod off” in the chair whilst watching TV without too much problem.
It is better when you climb into bed to remove your hearing aids.
Your hearing aids are better left open when not wearing them to allow any moisture built up during the day evaporate overnight.
When we supply and fit hearing aids they attract a flexible 60 day satisfaction guarantee – if things don’t work out you have two choices.
1). We can try a different type or brand of hearing aid that suits you better, or
2) We can refund you less a £50 fitting / admin fee.
However, we have VERY few returns, we offer lots of support and most issues can be easily resolved. The main thing to bear in mind is that we are very motivated to make sure you have the best experience with us and that you hear as well as you possibly can. We will always fall over backwards to do the very best we can to help you hear better.
Hearing Aid Accessories FAQ’s
Maybe not, but we are very reasonable. Our hearing aid batteries for instance sell for a fraction of the price of most high street chains and national hearing aid companies. If you find a cheaper price a common ploy is to sell ‘own label’ hearing aid batteries that mask the manufacturer. Some suppliers sell hearing aid batteries at a loss to obtain your name and address and then bombard you with marketing material, we absolutely do not.
Over the years we have tried other manufacturers of hearing aid batteries but have found Rayovac, Duracell, Power One and Siemens Signia hearing aid batteries to be the most reliable. We could source hearing aid batteries from elsewhere for a cheaper price and pass those saving on to you, however we feel it’s worth a little extra to have the best quality battery in your hearing aids.
We are based in the UK but we can supply our goods to many countries worldwide. We offer FREE SHIPPING within the UK with the option of paying extra for Next Day Guaranteed Special Delivery. Shipping to European Union countries is £3.00 GBP for the first item and £2.50 GBP for each additional item, and elsewhere in the world we charge £4.00 GBP for the first item and £3.50 GBP for each additional item.
Countries we ship to are as follows; Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and USA.
If you live outside these countries and would like to purchase send us an email and we will consider adding your country to the list. At present we are not looking to ship to South or Central America, the Caribbean, the continent of Africa, the Middle and Far East.
For an extra fee we also offer International Signed For, a tracked service for overseas purchases. A courier service is also available in certain instances, see ‘Do you offer a tracked service?’ below.
If you are unsure you are ordering the correct item please get in touch via our contact page giving as much detail as you can. The make, model and serial number of your hearing aids is really useful information to help us to find what you need.
For hearing aid batteries the chart below should help.
Hearing aid batteries are designed specifically to run at full output and then stop working pretty much instantly when the are expired, unlike a torch battery that gradually grows dimmer.
The hearing aids we supply have a useful feature that gives you an audible tone to let you know when the battery is nearly spent. For a small charge we can also supply a battery tester so you can see for yourself how much power a battery has left.
We have a handy hearing aid batteries factsheet you can have a look at, just click here.
As per the previous answer, contact us with as much information as you can supply, we’ll always do our best to help.
We’d like to say 2-4 days for UK orders from the day you ordered your goods, that would ordinarily be the case. Worldwide, orders can take longer, typically 1.5 – 2 weeks, or in the case of Italy, Greece and Malta in particular, up to 3-4 weeks. (All orders are processed same day or next day excepting weekends and bank holidays etc., once the goods leave us we are at the mercy of the postal services…)
Unfortunately life sometimes gets in the way! The post gets delayed, staff go on holiday, goods are out of stock etc etc. We fully expect for you to receive your goods within the times we are suggesting but please let us know if you encounter any undue delay. If we encounter any unexpected delays ourselves we will of course keep you informed. If you’re running down to your last pack of batteries put an order in now!
If ordering from the UK you can select free delivery (Royal Mail 48) or Special Delivery. All overseas orders are shipped by Royal Mail International Business Mail (which is not a signed for service) unless you select to pay extra for Royal Mail International Business Mail Tracked and Signed.
We can also ship by courier (at your cost). Particularly for overseas orders it can be much quicker for us to ship by courier, but is very expensive in comparison to our standard shipping methods and the cost varies based on size of package and weight. We do not recommend that you consider a courier service unless you are desperate for your order to arrive very quickly or it is for a sizeable amount. The cost of a courier service (depending on weight / size, and to be paid by you) tends to be between £50-£100 GBP, if you want a quote please contact us for details.
Here’s a link to our eBay feedback page which will give you an idea of how great our customer care is. We have a 100% positive feedback on eBay and are classed as ‘Top Rated Sellers’. We want to offer you great prices and excellent service!
We have very secure payment facilities arranged where you can pay via credit / debit card or alternatively via Paypal if preferred. Just follow the instructions at Checkout. We no longer take telephone orders for products to be paid by credit / debit card over the phone, however we are happy to supply our products via mail order and can email or post out a mail order form for you to use.
Click this link for a downloadable version of our postal order form, it only lists a small selection of some of the products we stock, but there is a section on the form where you can fill in requests for products that you need. There is a slight premium to pay for mail orders vs internet orders due to the more detailed nature of processing orders manually, even our mail order prices are very competitive, but our best deals are online purchases.
Our checkout process is robust and very secure, but occasionally customers have a problem with the payment process. One issue we see occasionally is where you pay by credit or debit card and do not know your 3D secure password, nowadays almost essential for online purchases. If you think you’ll be buying goods online in the future it’s always best to have your 3D Secure password set up ready for online purchases and we advise you get in touch with your bank to organise this. In the meantime for a quick workaround click here.
Also we are occasionally seeing customers getting part way through the payment process, adding items to the cart but going round in a loop without being able to get through the payment process. The issue seems to be with security settings in browsers, particularly the ‘pop up blocker’ element. If you find you have this issue try a different browser and you may well find the issue resolves.
We also supply a lot of products via eBay and Amazon if you have accounts there, although with a more limited range. If none of the above works please just get in touch and we’ll be happy to help.
We offer a comprehensive hearing aid accessories 30-day money back guarantee – if you don’t like, or you’re unhappy with any item you have bought from us you can return it to us up to 30 days after receipt for replacement or full product refund.
If the item is a replacement we will always ship back to you postage free regardless of fault, and if we have made a mistake with your order we WILL recompense you for any postage costs incurred. Items to be returned or replaced must be unopened and in a re-saleable condition unless agreed by us in the first instance.
For any items outside 30 days you should contact us to see whether a return is appropriate.
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries at our trading address listed on our Contacts Page (link to the right). You can return your waste batteries to our business premises in person (please do not post), or alternatively you can find your nearest local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
We sure can! In the first instance fill in our Quick Contact Form as above with as much information as you can supply, we’ll always do our best to help. We are part of a national network